Privacy Policy – Decarby Pty Ltd
Version 1.0 | Effective [11/07/2025]
At Decarby Pty Ltd (ABN 51 685 012 388) (“Decarby”, “we”, “us” or “our”), we are committed to respecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the expectations of the New Energy Tech Consumer Code (NETCC).
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and outlines your rights in relation to that information. By engaging with us — whether through our services, website, digital forms, or verbal communication — you consent to the practices described in this policy.
What This Policy Covers
- Why we collect, use and store personal information
- What personal information we collect
- How we collect personal information
- Marketing, consent and finance estimates
- Website use, cookies and analytics
- Disclosure of personal information
- Data hosting and overseas disclosure
- Storage, security and access
- Questions and complaint handling
- How to contact us
Why We Collect, Use and Store Personal Information
We collect and handle personal information to:
- Deliver and support solar and decarbonisation services
- Manage customer relationships and project documentation
- Schedule installations and issue required certifications
- Communicate with customers about quotes, agreements, and service status
- Meet obligations under the NETCC, Australian Consumer Law, and other programs (e.g. STC claims)
- Improve the quality and effectiveness of our services
What Personal Information We Collect
Types of information we may collect include:
- Names and contact details (address, phone, email)
- Site-specific information related to your solar system
- Communications, preferences, and customer feedback
- System usage data and performance tracking (where applicable)
- Payment or invoicing details
- Documents required for compliance or regulatory purposes
We do not collect sensitive personal information unless it is essential to our operations and you have consented.
How We Collect Personal Information
We collect personal information through:
- Direct communication with you via phone, email, website or in person
- Quote requests, service delivery, or warranty support
- Customer surveys and forms submitted via our website or email
- Third parties such as government agencies, product manufacturers or service providers (only as required)
Marketing, Consent and Finance Estimates
- We do not use your personal information for unsolicited marketing.
- Any updates or offers are shared only with your consent, and you can opt out at any time.
- Finance calculators or tools are illustrative only — we do not offer financial products, process credit applications, or receive commissions.
- Any estimates in quote documents will include a disclaimer stating they are non-binding and do not constitute financial advice.
- Decarby does not act as a credit provider.
Website Use, Cookies and Analytics
We may use cookies or tracking tools to understand how visitors use our website. This may include:
- Device and browser type
- IP address and approximate location
- Pages visited and time spent on site
These insights help us improve website experience. You may disable cookies in your browser settings if you prefer.
Where required, a cookie notice will appear to allow further control over preferences.
Disclosure of Personal Information
We may share personal information with:
- Internal team members and trusted contractors/installers
- Compliance and certification partners (e.g. CEC-accredited professionals)
- Service providers supporting installation, invoicing, or customer service
- Government or regulatory bodies, when legally required
We never sell or trade your personal information.
Data Hosting and Overseas Disclosure
Some service providers may store or back up data on international servers. In such cases, we take steps to ensure your information is protected under Australian privacy standards.
Storage, Security and Access
- We use encrypted cloud storage and internal permission controls to secure your data.
- You can request access to your personal information at any time.
- If corrections are needed, we’ll address them promptly.
- Identity verification may be required for access or update requests.
Questions and Complaint Handling
If you have any concerns or questions about how we handle your personal information:
- Contact us directly – we aim to respond promptly and work toward a resolution.
- If a resolution cannot be reached, we’ll assist you in understanding further complaint options.
Contact Us
For any enquiries, corrections, or complaints relating to your privacy:
- Email: info@decarbysolar.com.au
- Phone: 02 5115 1110
- Mail: Unit 6, 45 Vicars Street, Mitchell ACT 2911
Policy Updates
This Privacy Policy is reviewed periodically. Updates will be published on our website.
Our Commitment
At Decarby, we value trust and long-term relationships. Whether we’re helping you decarbonise your property or navigate system support, you can rely on us to handle your personal information with transparency, care, and respect.